How Our Family Assistants Can Help
Home and family life comes with a lot of invisible work. Our Family Assistants help manage the planning, scheduling, researching, ordering, reminders, and household admin that keep your family running.
Think of us as your behind-the-scenes support system for the tasks that live in your head, fill your calendar, and take up your time.
Our Family Assistant plans are customizable to your needs. If your household needs support with family logistics, errands, scheduling, school communication, meal planning, online orders, or recurring admin tasks, we can help create a plan that fits your season of life.
Still not sure? Take our quiz to see what level of support may be right for you.
Have a business too? Email us first to chat about having a business and personal virtual assistant to help you with work and life.
support@thevillageassist.com
Breather Plan
2 - 4 hours per month
$159/month
For the family that needs a little extra breathing room, a few tasks taken off their plate, or help staying ahead of the small things before they pile up.
This plan is best for occasional support, light household admin, or families who want to try assistant support without a larger commitment.
Can include:
Weekly check-in support
Light calendar updates
Simple online research
Online orders or grocery orders
Basic reminder setup
Small household task support
Gift or product research
One-off planning support
Follow-up reminders
Simple list or document organization
Perfect for the family who needs a little backup, not full ongoing management.
Light Load
5 - 7 hours per month
$219/month
Our most popular starter plan for families who need consistent help managing recurring tasks, weekly planning, and the invisible work that happens in the background.
This plan is ideal if you feel like you are constantly remembering, researching, ordering, scheduling, or following up on things for your household.
Can include:
Weekly family check-in
Meal planning support
Grocery ordering
School email summaries
Calendar updates and reminders
Online orders and returns
Gift research and ordering
Appointment scheduling support
Household research
Vendor research
Travel or activity research
Basic task tracking
Perfect for families who need steady support but do not need full household coordination.
Full Support
8 - 10 hours per month
$419/month
For families managing a heavier load of household logistics, family schedules, recurring tasks, and day-to-day coordination.
This plan is designed for busy households that need more consistent support keeping things organized, planned, and moving forward.
Can include:
Weekly planning call or check-in
Personalized meal planning
Grocery ordering
School and activity reminders
Appointment scheduling
Online orders and returns
Household research
Vendor research and coordination
Travel planning support
Family calendar support
Recurring task management
Gift planning
Document organization
Follow-up tracking
Support with ongoing family projects
Perfect for families who need a more active support partner to help manage the details of home and family life.
Concierge
Approx. 25 hours per month
$1,099/month
A high-touch, proactive support plan for families, executives, and households that need ongoing, consistent assistant support across multiple areas of life.
This plan is best for families who want a dedicated support partner helping manage the details before they become overwhelming.
Can include:
Dedicated assistant support
Daily or frequent check-ins
Full family calendar support
Meal planning and grocery ordering
Online orders and returns
Appointment scheduling
Vendor research and coordination
Travel planning
Family logistics management
Household project support
Recurring task management
Gift planning
Event or party planning support
Executive household support
Aging parent coordination support
School, activity, and appointment reminders
Priority task support
Perfect for executive families, dual-career households, families with complex schedules, or anyone who wants high-level support managing the invisible work of home and life.
HOW IT WORKS
Not sure what level of support you need?
Take our quiz to see which tier support you will need with your family assistant.
01
Fill out the intake form
Fill out our Family Assistant intake form to let us know your highest priority needs, and what you’re looking for in a virtual assistant.
Please fill out the form as throughly as possible to make sure we can match you with the right VA.
02
Match with a VA
We will match you with a VA that fits your needs (and as best we can, your personality!). We do our best to find a VA in your time zone. We have VAs all over the world, so don’t worry if you’re in a distant location!
03
Start On-Boarding
After you have an initial meeting with your VA, you will work with them on your on-boarding process. This may include granting access to your email account and other accounts. You will also be given your VA’s Signal Name so you can text them with requests like “Can you add basil to my grocery list for this week?”
Have questions?
FREQUENTLY ASKED QUESTIONS
01. How am I matched with my Family Assistant?
Your will fill out our custom intake form which not only asks what things you are needing help with from your Family Assistant, but also some identifying personality traits so we can match you with someone that works well with you and for you.
02. What happens after I'm matched?
Your Family Assistant will contact you to set up an initial meeting to discuss your needs, your family, and start the on-boarding process of getting necesary information from you. She will also send you a form to fill out with any allergy information, dietary restrictions, or any other important things you need her to know.
03. How do I get in touch with my Family Assistant?
You can get in touch with your Family Assistant via email or by message via Signal
Please keep in mind that all of our Family Assistants work remotely and they are not obligated to respond outside of working hours or on weekends.
We value their family time as much as we value yours.
04. What if I need to change my Family Assistant?
Personality conflicts happen, and sometimes we can't see it right away. If you and your Family Assistant aren't vibing, we will match you with another Assistant within 48 hours. You do not need to go through the on-boarding process again- your new Family Assistant will have all your information.
05. How do I cancel my Family Assistant membership?
We hate to see you go! If we can't make it right or you feel its time to change direction, we totally understand. Your Family Assistant will finish out the month with you.
You must request a cancellation of membership before the 15th of the month, as our Family Assistants work in advance for Daily and Weekly SitReps and other tasks. If cancellation is requested after the 15th of the month, you will be charged for the following month membership cost.
06. When does my Family Assistant work?
We have Family Assistants all over the world, and we try to ensure you have one close to your timezone. Family Assistants work on a flexible daily schedule that fits their own family needs, but they are generally responsive during the business day with at least an acknowledgement of your text or email. You should hear from your Family Assistant within a maximum of 24 business hours.
Our Family Assistants are not obligated to respond after 5pm or on weekends or US Federal Holidays.
07. How do you make sure my private information is safe?
We completely understand your need for privacy and keeping your private information safe.
For all passwords and billing information, you will create an account in LastPass and share any pertinent information with your Family Assistant (don't worry, we show you how).
All Family Assistants are also required to sign an NDA to ensure that none of your private personal information like family details, etc are shared with parties outside of them and the admin team of Family Assistants.
Don't see what you're looking for here? Send us an email and we will be happy to answer any questions you might have.
